Support & Contact
For access, product questions, support issues, privacy requests or account help, contact Hermes through the address below.
Primary contact
What helps us triage quickly
- Device model and iOS version.
- Hermes version or build number if visible.
- Whether the issue affects chats, calls, linked devices, Ghost Mode, Hermes Sense, channels, stories or verification.
- Whether the issue is persistent or intermittent, and the steps that trigger it.
Privacy or deletion requests
Account deletion is self-service at Delete Hermes Account and does not require contacting support. Hermes also publishes dedicated data deletion instructions for Meta-compatible flows.